Provider Onboarding

Project Overview

Transforming provider onboarding for speed and simplicity

The Allergan New Provider Onboarding project set out to reinvent how new providers were enrolled onto the platform. The previous process was manual, cumbersome, and time-intensive, often taking up to 30 days to complete.

As the Senior Product Designer, I led the end-to-end design process, working with a product manager, engineering team, and compliance stakeholders to balance business, regulatory, and user needs.

The Goal

An internal application monitoring system

We needed an internal tool that enabled Allergan’s support team to monitor and manage provider applications, reduce onboarding time from 30 days to 3 days, and replace the limitations of external systems such as Salesforce.

• ·Centralize application monitoring in one operational dashboard.
• ·Automate medical-license verification while preserving compliance.
• ·Give internal teams real-time visibility into progress and blockers.

Research

Uncovering the bottlenecks in onboarding

Interviews with support team members surfaced manual license verification and limited application visibility as the biggest sources of delay. Competitive analysis showed how automation and clear dashboards solved similar operational challenges in other industries.

Wireframes & Prototyping

Designing a streamlined experience

Research insights became medium-fidelity workflows centered on a status dashboard, automated verification, and flexible filters. Testing with support staff led to customizable views and clearer real-time status indicators.

• ·A centralized dashboard for every application state.
• ·Automated verification flows that minimized manual input.
• ·Filters and notifications for incomplete or delayed applications.

Collaboration

Partnering across teams to ensure success

Regular alignment with product, engineering, and compliance helped the team resolve hard questions around automation and regulatory accuracy before they became implementation risks.

Impact

Cutting onboarding time from 30 days to 3 days

The new tool reduced application processing time by 90%. The centralized dashboard and automated workflows removed manual bottlenecks, enabling support teams to onboard providers in just 3 days.

The project reinforced the value of research-driven design and cross-functional alignment when simplifying complex, regulated workflows.